VESTA SMS / Text-to-9-1-1 Installation & Maintenance (I&M) Training
08/01/2017 - 08/03/2017
Status: Open
Location: Temecula, CA
VESTA SMS I&M course is specifically focused on training the technician on the installation, configuration, and maintenance of the SMS Text-to-9-1-1 components of the VESTA 9-1-1 system. The course content is as follows:
- Overview of How SMS / Text-to-911 Works
- System Architecture Overview for Advanced Services Node (ASN)
- Installation and Configuration of 6 VMs / OVF Templates
- MGT-A / MGT-B / Node1 / Node2 / Repo / Tools
- Installation and Configuration of the Text Call Generator
- Configuration of ConfigPoint
- Correlation between the ConfigPoint for SMS and the DDS
- Adding new profiles, roles, and SMS queues for existing PSAPs
- Successful processing of a text message to the console position
- Installation and Demo of Open Network Management Systen (NMS)
- New Installs or Upgrades
- New Configuration not receiving SMS
- SMS messages not received
- ConfigPoint Access Issues
NOTE: Documentation will be provided for all of the troubleshooting topics listed below. However, due to time constraints, not all topics will be covered in depth in class.
- Maintenance Issues
- Shutdown / Reboot VM
- Isolation Mode
- Maintenance Mode
- Management Services Don't Start When the Management VM is Started
- Starting / Stopping Network Element or CM
- External Resources
- ALI Issues
- CAD Issues
- TCC Issues
- Infrastructure
- DNS Service
- Time Sync (NTP)
- Virtual Machines
- CPU Exhaustion
- Disk Space
- Memory Issues
- VM Crashes
- Call Location
- Location Display Issues
- Map Plotting Issues
- No Location Info
- Call Routing
- Failed Call Transfers
- Failed Routing Policy
- No Text Call Delivery
- TCC - End to End Connection
- Console Issues
- Clearance of the Text Calls window
- Disappearance of text MCA assets
- No connectivity to ASN
- Not configured for connecting to SMS / Node
- Statistics Services
- Missing MIS Data / No CDR
- Poison Messages
- How to Collect Logs
Duration: 3 days
Prerequisite: Technicians who have successfully completed the VESTA / Sentinel 4.2 or greater 10-day I&M course
Class Registration
Please complete the following fields to register for the curriculum. Upon submission, a product training specialist will contact you with course
information and discuss payment details.
