TEXT-TO-9-1-1 IS A BIG STEP and you need to know your call takers have an easy way to manage the Text-to-9-1-1 process. That’s why we built VESTA® SMS inside of VESTA® 9-1-1. It’s a seamless, natural fit. Everyone wins!

“Our call takers are impressed with the ease of use of the VESTA SMS functionality and how naturally it fits into the classic call taking process. Plus, the integration of SMS into VESTA™ Analytics is a boon from a management standpoint and allows us to take a deeper, more critical look at all aspects of the call center, including SMS calls for assistance.”

- Anita Pitt, 911 Program Manager, Brazos Valley Council of Governments

What is well-defined is the standard for processing and routing text-to-9-1-1 messages. What’s missing is how the SMS (short message service) session is managed once that message is received at the PSAP.

Enter VESTA® SMS, offering PSAPs a flexible, standards-based solution that takes the hassle and confusion out of how to integrate text-to-9-1-1 into your daily operations.

When you implement the VESTA® SMS solution, you place your PSAP further down the path to NG9-1-1, and you ensure your call takers have a seamless transition to one of the most important next steps in NG9-1-1.

Let us help you protect your investment and your community.
Contact us for more information or to see our VESTA SMS demonstration.