Text-to-9-1-1 is coming to reality as more and more PSAPs take on this new Public Safety responsibility

At Motorola Solutions, we are proud to support the Next Generation 9-1-1 (NG9-1-1) communications needs of Brazos Valley Council of Governments (BVCOG), Texas, which was the first beta site for our VESTA® SMS solution and the first public safety agency in the nation to deliver a native text-to-9-1-1 message through call processing equipment (not a third-party texting or messaging application)!

We recently captured the thoughts of Anita Pitt, 9-1-1 Program Manager at BVCOG, on video highlighting her team’s experience in implementing text-to-9-1-1. Watch it to:

Be on the lookout for a more detailed version of this video in the next edition of the home of VESTA customer newsletter, scheduled to hit inboxes in early September. Anita will give more information on what she learned as the first beta site for VESTA SMS as well as her advice for all PSAPs based on this experience.

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More about Brazos Valley Council of Governments (BVCOG), Texas
BVCOG 9-1-1 serves seven PSAPs - Burleson, Grimes, Leon, Madison, Robertson, Washington and the City of Navasota. 80% of 9-1-1 calls these PSAPs take originate from a wireless phone. The BVCOG 911 team, led by 9-1-1 Program Manager Anita Pitt, were the first beta site for Motorola Solutions VESTA® SMS and VESTA™ Analytics solutions, as well as the first public safety agency in the nation to deliver a native text-to-9-1-1 message through call answering equipment.