9 Steps to NG9-1-1

A Mini Course in 3 Sessions - Creating Your Customized NG9-1-1 Plan

I want PSAPs to walk away from each session feeling they are more in control of the steps they need to take to move from a legacy E9-1-1 system to NG9-1-1 in a timeframe that works for their center and budget.

- Jeff Gillan, Motorola Solutions and Presenter of 9 Steps to NG9-1-1


To help you create your plan for next generation


How Long Does It Take?

PSAPs ask us all time – how long is getting to NG9-1-1 supposed to take? You ask 10 people, you will probably get 10 different answers. But our response, based on the hundreds of PSAPs we work with every day is that it will take time – likely 3 – 5 years.

Think of the 9 Steps to NG9-1-1 as occurring over 3 years –

The reason we extend this series through September is to allow PSAPs time to analyze each step and the accompanying activities in preparation for the next session.

Overall Objective of the 3-Part Series

  • Provide PSAPs the information to develop a manageable strategy and a clear path to NG9-1-1
  • Break the overwhelming aspects of full Next Generation 9-1-1 (NG9-1-1) into logical steps
  • Define the discrete phases that must occur with identifiable activities and benefits
  • Identify how investments can be timed with measureable service improvements
  • Pinpoint how the preliminary steps naturally progress into full deployment
  • Spotlight how each step can deliver incremental value and builds on previous investments

End Result

The end result is that PSAPs walk away with not just a plan to implement NG9-1-1, but a plan that includes the necessary activities they need to accomplish with each step. This is essentially a mini course in creating a customized plan for your NG9-1-1 center.


Many of you have asked for a review of the information Jeff Gillan covered in all three sessions so we created checklists! Click here to download it. These are simple tools to help you plan for NG9-1-1 and for budgeting upcoming changes.

Our goal is to make this easy for you and help you "clear the fog." Even if you didn’t get a chance to attend the first session, the second one will catch you up so you can plan effectively.

Objective for September 9 Session

In our first session, on June 17, we looked at the first 3 steps in the 9 step process which are the foundation for the NG9-1-1 engine.

Then on August 12 we took a deeper dive and examined:

On September 9 we will take a look at:


What is this all about?

We want to clear the fog around what really needs to happen to get to Next Generation. To do that we are offering a three-part series, starting June 17, that is based on the questions and comments from many of you about how to move from where you are today to the i3 environment in a way that makes sense for your center and your budget.

What will you cover?

We will layout the steps, very simply and logically, that are necessary to move from the legacy environment to Next Generation. We will also present the activities associated with each step so you have a pragmatic way to approach NG9-1-1 implementation from both a planning and an investment perspective.

Who should attend?

This series is for any PSAP who has questions about:

Even PSAPs who have the budget and plan to implement a full NG9-1-1 solution now, will benefit from learning about the distinct phases that need to happen.

What about other services, like radio?

We will be looking at how radio fits into the picture of Next Generation and the benefits of IP for all public safety services so personnel from the radio side of the house will also benefit.

Your Presenter

The series is presented by Jeff Gillan, Product Area Business Manager – NG9-1-1 Core Services. Many of you know Jeff and know how practical he is in ensuring all PSAPs have a solid plan for NG9-1-1. “I want PSAPs to walk away from each session feeling they are more in control of the steps they need to take to move from a legacy E9-1-1 system to NG9-1-1 in a timeframe that works for their center and budget.

For more information contact VESTAMarketing@airbus-dscomm.com